Our policies

Book online or call the front desk. A card holds a 90-minute session or a booking for two or more guests, and it goes toward your visit. The 30 and 60 minute sessions have no deposit.

Please tell us at least 24 hours before your time and we'll move it or cancel it. If you arrive late, we shorten your session so the next guest isn't kept waiting.

If you miss a visit without telling us, the card on your booking may be charged under the spa's terms, which you see before you confirm. Call us if something comes up; we'd rather move you.

Sessions are for guests 18 and older. A friend or partner is welcome to wait in the front room while you're on the table.

Tell us about allergies and sensitivities when you book and again at the table. We can tell you every oil and product we use, and we'll use an unscented one if you ask.

If you're not happy with a session, tell us within a few days and we'll make it right.

Tips are welcome and never added to your bill. Leave one at the desk or on your card for whoever worked on you.

Our heat is hot towels, a warmed table and warm stones; we have no sauna or steam room. Warm stones are for guests 18 and older. If you have a heart condition, or your doctor has told you to take care with heat, ask your doctor before you book them. Tell your therapist if you feel dizzy or unwell.

Keep your phone in your pocket and on silent in the treatment rooms and the front room. No photos anywhere in the spa.

If you're recovering from an injury, have a heart condition, or have been told by your doctor to take care, ask your doctor before you book. We offer massage after an injury with your doctor's go-ahead; bring their instructions. We may ask you to check with your doctor first, and we stop a session whenever you ask.